Tugas Softskill Bahasa Inggris Bisnis


SOFTSKILL ASSIGNMENTS
 












This Material Was Compiled By :
Dzikrina Istighfarani (2127856)
Jihan Diya Nabila (23217055)
Rafika Annissa (24217866)
Siti Fakhirah (26217580)
Vini Aprilia Salsabila (26217103)





FACULTY OF ECONOMICS
GUNADARMA UNIVERSITY
1.      Introducing a new product and its level  of Development
*      Introducing Galaxy Note10: Designed to Bring Passions to Life with Next-Level Power ”
Samsung Electronics today unveiled the Galaxy Note10, a new line of premium smartphones that combines elegant design with powerful performance and productivity tools to help users make the most of every moment. Inspired by a generation that flows seamlessly between work and life, the Galaxy Note10 gives users the freedom to work the way they want and showcase their creative spirit, all on-the-go. For years, the Galaxy Note series has helped millions of loyal users around the world pursue their passions and achieve their goals, and with the Galaxy Note10, Samsung is helping users do more of what they love.
            “From the very beginning, the Galaxy Note has stood for the best-of-the-best technologies and features. The Galaxy Note10 re-imagines this promise for the modern Note fan who uses their smartphone to take their productivity and creativity to the next level, and who effortlessly flows between ideas and endeavors at a moment’s notice,” said DJ Koh, President and CEO of IT & Mobile Communications Division, Samsung Electronics. “Every element of the Galaxy Note10 was designed to help users achieve more. Whether they’re finishing a big project for work, capturing and editing a video, or playing their favorite mobile game, the Galaxy Note10 will help them do it faster and better.” 
a.      Purposeful Design For a Premium Experience
Galaxy Note users appreciate the power of sophisticated design—not just the look and feel of their device, but the experience it offers. Every element of the Galaxy Note10 is crafted to be sleek, slim and distraction-free, so users can devote their full attention to the ideas, projects, and content that matters most.
Two Sizes: For the first time ever, the Galaxy Note10 comes in two sizes, so consumers can find the Note that’s best for them. The Galaxy Note10 opens up the Note to users who want the power of the S Pen and ultimate productivity in a compact form factor, packing a 6.3-inch Cinematic Infinity Display into the most compact Note yet. The Galaxy Note10+ features the biggest Note display ever with a 6.8-inch Cinematic Infinity Display on a device that’s still easy to hold and easy to use.
 The Galaxy Note10’s display is Samsung’s best yet. From its physical construction to its underlying technology, the display is designed to immerse users in their favorite TV, movies and games.
Edge-to-edge Design: The Galaxy Note10’s edge-to-edge Cinematic Infinity Display is nearly bezel-less, while the in-display cut out for the front camera is small and centered for a balanced design. Samsung’s most immersive display creates a seamless experience between thought and action, viewing and creating.
Best Quality Display: The Galaxy Note10 features the award-winning Dynamic AMOLED display. With HDR10+ certification and Dynamic Tone Mapping, photos and videos are brighter than previous Note devices, and feature a stunning, wide color range. UL verified1 the Galaxy Note10 display for its 98% color and brightness uniformity. The Eye Comfort display reduces blue light without affecting color quality for comfortable viewing.2
b.      Multi-Faceted Productivity to Maximize Every Moment
Note users put a premium on productivity, and they see their phone as essential to helping them do and achieve more. For these users, the Galaxy Note10 features new technologies, enhanced capabilities and powerful integrations all in service of giving users the freedom to work in the way that makes them the most productive.
Handwriting to Text: The Galaxy Note10 brings a powerful new capability to the re-designed, uni-body S Pen. Now, users can jot down notes, instantly convert their handwriting to digital text in Samsung Notes, and export it to a variety of different formats, including Microsoft Word. Users can now customize notes by shrinking, enlarging, or changing the color of the text. In just a few taps, meeting minutes can be formatted and shared; bursts of inspiration can quickly become editable documents.
Evolution of the S Pen: The Galaxy Note10 builds on the Bluetooth Low Energy-enabled S Pen capabilities introduced on the Galaxy Note9 by adding Air actions, allowing you to control certain aspects of the device using gestures with the S Pen. By opening up the Air actions SDK, developers can create customized controls that give users the ability to play games or use their favorite applications using gestures.
Samsung DeX for PC3 :The Galaxy Note10 extends Samsung DeX’s capabilities, making it easier for users to work between their phone and a PC or Mac. With a simple, compatible USB connection, users can drag and drop files between devices, and use their favorite mobile apps with a mouse and a keyboard, while keeping their data secure on their phone through Samsung Knox.
Link to Windows: The Galaxy Note10 integrates Link to Windows directly into the Quick Panel. With one click, users can connect to their Windows 10 PC. There, they can see notifications, send and receive messages, and review recent photos without pausing to look down at their phone.
c.       Pro-Grade Camera for Creators 
With the Galaxy Note10, content creators and everyday users alike can use state-of-the-art tools to capture stunning video and photos—allowing their channels, stories and posts to stand out and make an impact. Featuring a combination of advanced imaging technology and software, the Galaxy Note10 elevates mobile videography and photography to the next level.
Premium Video Technology: The Galaxy Note10 enables users to capture pro-grade video without having to carry around any extra gear. Live focus video adds depth-of-field adjustments so you can blur the background to focus on your subject. Zoom-In Mic amplifies the audio in frame and pushes background noise aside to help focus on the sounds that you want. And to remove the bumps and shakes that usually make an action shot blurry, new and improved Super steady stabilizes footage, and is now available in Hyperlapse mode for steady time-lapse videos.
Quick and Easy Video Editing: Once they’ve recorded their video, Galaxy Note10 users can edit-on-the-go instantly right from their phone. Video editor can be used with the S Pen, so instead of having to tap to select or edit a clip, users can choose the precise moment they want to trim. For creators who need even more control over their footage, Adobe Rush4 on the Galaxy Note10 provides a sophisticated suite of editing tools, now even more accurate with the S Pen.
Screen Recorder: For gamers who want to add some personality to their streams, or vloggers who want to enhance their tutorials, the Galaxy Note10 introduces Screen recorder. Easily capture what’s on the screen, use picture-in-picture to add reactions, and use the S Pen to annotate as they record for a more entertaining, engaging video.
AR Doodle and 3D Scanner: The Galaxy Note10 integrates bleeding-edge AR and 3D capabilities into the camera. Along with an Ultra Wide camera, it opens up an entirely new medium for creators. With AR Doodle, use the S Pen to personalize photos with dynamic drawings, effects, and animations that track to the image. And with 3D Scanner5, a groundbreaking first for the Note, the Galaxy Note10+’s DepthVision camera can take a scan of an object6, and instantly turn it into a movable 3D rendering.
Night Mode: People take plenty of selfies in low light situations—at dinner, at concerts or just enjoying a sunset. Night Mode, now available on the front camera, lets users capture striking selfies no matter how dim or dark the conditions.
d.      Unparalleled Performance for Power Users
Note fans use their phones to do just about everything—not just tackling everyday tasks, but taking on big projects: running their business, editing video for their social media channels, creating beautiful illustrations with the S Pen. To help them do it all, the Galaxy Note10 is engineered with top-tier hardware and next-level features.
Super Fast Charging: With just 30 minutes of charge, the Galaxy Note10+ lasts through the day7 with up to 45W wired charging capability8.
Wireless PowerShare9: Wireless PowerShare comes to the Note. Users can wirelessly recharge their Galaxy Watch, Galaxy Buds, or another Qi-enabled device with the Galaxy Note10.
Gaming: As mobile games get more processing-heavy and graphics-rich, the best gaming experiences require top specs. The Galaxy Note10 features the world’s slimmest vapor chamber cooling system, which delivers optimal performance during gameplay while keeping the device slim and sleek. With the AI-based Game Booster, the Galaxy Note10 optimizes performance and power consumption depending on the game. And with the PlayGalaxy Link P2P streaming service, users can pick up where users left off on any PC game and enable them to continue playing on the move with no need for local storage.
Hyper-fast Speeds: With LTE and 5G-ready options, Note10 users can take full advantage of their carriers’ fastest speeds. The Galaxy Note10+ 5G harnesses the full power of the next generation network for streaming high resolution video, downloading content hyper fast, and streaming graphics-heavy games in real time. By allowing us to do everything we love, hyper fast, the Note10+ 5G is changing the way we consume content and connect with friends and family.
e.       A Portal to the Galaxy Ecosystem
The Galaxy Note10 sits at the heart of the Galaxy ecosystem, a suite of premium products and services that offer experiences to help make users’ lives more streamlined and connected. Wearables like the Galaxy Watch Active2 and tablets like the Galaxy Tab S6 keep users connected and help them accomplish more on-the-go.Building on these products are Samsung services which provide users with a connected and convenient Galaxy experience. Samsung Pay enables swift and secure payment options. Samsung Health helps users achieve their health and wellness goals with seamless tracking and monitoring. Samsung Knox safeguards data with defense-grade security solutions. Bixby, Samsung’s intelligence platform, provides integrated support to make your life easier, more organized and connected.
f.        Galaxy Note10 Availability
The Galaxy Note10 and Galaxy Note10+ will be available in Aura Glow, Aura White and Aura Black starting from August 23rd. For more information about the Galaxy Note10, visit news.samsung.com/galaxy​, www.samsungmobilepress.com/ or www.samsung.com/global/galaxy/galaxy-note10​.




g.      Historical
Since starting out as a small manufacturer of black & white televisions in 1969, Samsung Electronics has grown into one of the most recognized global brands and a technology leader across multiple categories.
For over 40 years, Samsung Electronics has continued to expand its global reach and open new possibilities for people everywhere by introducing innovative technology.
*      2018
      • Launched 'QLED 8K' and world’s first modular TV ‘The Wall’
      • Unveiled Samsung and HARMAN’s ‘2018 Digital Cockpit’
      • Built cutting-edge EUV semiconductor line in Hwaseong, Korea
      • Launched ‘Galaxy S9/S9+’ and ‘Galaxy Note9’
      • Debuted world’s first ‘3D Cinema LED’ for movie theater
      • Announced mid to long-term global expansion plans of renewable energy
      • Mass produced world’s first ‘fifth-generation V-NAND’ and developed ‘8Gb LPDDR5 D-RAM’
      • Announced to invest KRW 180 trillion and hire 40,000 for next 3 years to revitalize economy
      • Established 7 Global AI Centers in Korea, the US, the UK, Canada, and Russia
      • Supplied world’s first 5G network commercial equipment in the US (FWA) and Korea (NR Mobile)
*      2017
      • Completed acquisition of HARMAN
      • Began mass production at new semiconductor plant in Pyeongtaek, South Korea
      • Started mass production of its 2nd Generation 10nm FinFET Process Technology and strengthened advanced foundry portfolio with new 11nm LPP and 7nm LPP with EUV Technology
      • Unveiled Galaxy S8, S8+, and Note8
      • Brought QLED TVs and The Frame to global markets
      • Bixby voice capabilities now available in over 200 countries globally
      • Debuted world's first Cinema LED Screen
      • Ranked no.6 in Interbrand's Best Global Brands 2017

*      2016
      • Announced plan to acquire HARMAN (Acquisition completed March 2017)
      • Announced comprehensive roadmap to enhance long-term shareholder value creation
      • Acquired Dacor, Joyent and Viv Labs
      • Started industry’s first mass production of system-on-chip with 10-nanometer FinFET Technology
      • Introduced world’s first Universal Flash Storage (UFS) removable memory card Line-up, offering up to 256-Gigabyte (GB) capacity
      • Brought Galaxy S7 and Galaxy S7 edge to the global market
      • Began mass producing world’s fastest DRAM – based on newest high bandwidth memory (HBM) interface
      • Revealed spectacular 2016 SUHD TV lineup to begin a new decade of global TV leadership

*      Comparison Between Samsung Note 9 And Samsung  Note 10



Spesification
Samsung Galaxy Note 10 Plus
Samsung Galaxy Note 9
Display size, resolution
6.8-inch Dynamic AMOLED; 3,040x1,440 pixels
6.4-inch Super AMOLED; 2,960x1,440 pixels
Pixel density
498 ppi
516 ppi
Dimensions (Inches)
6.39x3.04x0.31 in
6.37x3.01x0.35 in
Dimensions (Millimeters)
162.3x77.2x7.9 mm
161.9x76.4x8.8 mm
Weight (Ounces, Grams)
6.91 oz; 196g
7.09 oz; 201g
Mobile software
Android 9.0 Pie
Android 8.1 Oreo
Camera
12-megapixel (wide angle), 16-megapixel (ultra-wide angle), 12-megapixel (telephoto), 3D depth (HQVGA)
12-megapixel (wide), 12-megapixel (telephoto)
Front-facing camera
10-megapixel
8-megapixel
Video capture
4K
4K
Processor
Octa-core Qualcomm Snapdragon 855 processor, or Samsung Exynos 9825
Octa-core Qualcomm Snapdragon 845 processor (2.8GHz + 1.7GHz), or Octa-core Samsung Exynos 9810 (2.7 GHz + 1.7 GHz)
Storage
256GB, 512GB
128GB, 512GB
RAM
12GB
6GB, 8GB
Expandable storage
Up to 1TB
512GB
Battery
4,300mAh
4,000mAh
Fingerprint sensor
In-screen
Back of phone
Connector
USB-C
USB-C
Headphone jack
No
Yes
Special features
Wireless PowerShare; water resistant (IP68); S Pen stylus with Bluetooth connectivity and Air actions
Water resistant (IP68); wireless charging; S Pen with Bluetooth connectivity; Iris and facial scanning
Price off-contract (USD)
$1,100
$1,000 (128GB), $1,250 (512GB)*
Price (GBP)
£999
£899 (128GB), £1,099 (512GB)*
Price (AUD)
$1,699
AU$1,499 (128GB), AU$1,799 (512GB)*





2.      Explain a job description and how to delegate to others
I am a lawyer. I work in the Criminal Law department of a private law firm which is based in New York. I handle clients who are facing criminal charge. I’m responsible for assisting them in all stages of the criminal process. Most of my time is spent doing preparation for a trial, including gathering information, reviewing documents, and doing some paperwork. Even though the work is exhausting, it’s also very satisfying especially when I can prove that my clients are falsely accused of being criminals. It’s also rewarding since I can help them getting away from serious penalties.

ü  The Dialogue
A  : Good Evening , how was your day?
B : I’m Fine sir , today was pretty nice
      But why you coming home so early ?
A : Oh yaa.. I almost  forgot , tomorrow that will be a very big day for my family ,
      but  there will be 2 big meeting , can you just attending those meeting for me ?
       I’ll give the material after I arrive home soon
B : You sure sir? , it  actually make me shocked , but I’ll try my best
A: Okay I believe you never disappointing me
     Please try a little hard , and make they staring at you every inch!

B  : I’ll be sir , please pray a lot for me .
A : Oh yaa , if anyone looking  for  me please handle that problem  too ,
      and please succeed me a while .
B : Ok sir , see you ! Enjoy the moment
      Send my greeting to your wife !

3.      Services To Customers

a.      Respond To Customer Complaints
Responding to a complaint is a delicate situation that must be handled correctly. If  not, then you risk losing a long-term client, a new customer, or a friend. Yikes!
In America, the expression “The customer is always right” is very famous. In this lesson, we will share  4 easy steps for responding to complaints correctly:
Step 1: Listen
In English, we have several ways to show we are listening. We can use small words and sounds to acknowledge their problem or show we understand, such as:
·         Uh-huh
·         Mhm
·         I understand…
·         Yes, I see…
You can follow-up your these words and filler sounds with these questions and comments to get the details of the problem and clarify:
·         Could you tell me a little more about why/how/what happened…?
·         Could you clarify what you mean when you say…?

Step 2: Apologize
Your customer wants an apology, more than anything. A sincere apology.
Here are several common expressions we use in English to do that:
·         I’m really sorry to hear that. I understand how difficult/frustrating/disappointing that would be.
·         I sincerely apologize. We/I/The company would like to repair the damage (or resolve the situation).

Step 3: Take Action
Depending on the situation, you will need different expressions to help you take action. In some cases, you made to repair a product or provide a refund. Maybe you will need to provide a service or resolve a conflict.
Use these following expressions to help you create the best action plan for your situation:
·         Let me* talk with my manager to see what we can offer you to amend the situation. Would it be okay if I call you back in a few hours with a solution?
·         We will send a repair person immediately (or as soon as possible). Let me confirm your location.
·         I’d be happy to walk through all the steps you need to repair the issue. (Common for software problems or technical problems discussed over the phone)

Step 4: Follow Up
 Follow-up after you resolve the problem to make sure the customer is satisfied. You can follow-up with a quick phone call or email message.
You can use these questions and statements below to check on your customer and make sure everything is ok:
·         I just wanted to follow-up with you regarding [the problem] – did the repairman fix the issue?
·         Did everything work out ok with [the solution to the problem]? I just want to make sure you are satisfied.
·         Was the problem resolved successfully? Is there anything else we can help you with?

“ An Example Coversation between Customer and Customer Service “
Customer Service Representative: Hello, Big City Electricity, may I help you today?
Mr. Peters: I'm calling concerning my electricity bill.
Customer Service Representative: May I have your account number?
Mr. Peters: Certainly, it's 4392107.
Customer Service Representative: Thank you, is this Mr. Peters?
Mr. Peters: Yes, this is Mr. Peters.
Customer Service Representative: Thank you, what can I help you with?
Mr. Peters: I think I've been overcharged for the past month.
Customer Service Representative: I'm sorry to hear that. Why do you think we charged you too much?
Mr. Peters: The bill is 300% higher than last month.
Customer Service Representative: I'm sorry to hear that. Let me ask you a few questions and then I'll see what I can do.
Mr. Peters: OK, Thank you for your help.
Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?
Mr. Peters: I usually pay about $50 a month.​
Customer Service Representative: Thank you. And how much did we charge on this bill?​
Mr. Peters: $150. I can't understand why.​
Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​
Mr. Peters: No, it was an average month.​
Customer Service Representative: I'm sorry. There certainly seems to be a mistake.​
Mr. Peters: Well, I'm happy you agree with me.​
Customer Service Representative: I'll contact a service representative to come out and check your meter. What's your address, Mr. Peters?​
Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​
Customer Service Representative: What's your phone number?​
Mr. Peters: 408-533-0875​
Customer Service Representative: I'm terribly sorry about the misunderstanding. We'll do our best to change this as quickly as possible.
Mr. Peters: Thank you for your help in clearing this up.
Customer Service Representative: Of course. Is there anything else that I can help you with today?
Mr. Peters: No, thank you. That would be all.
Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day.
Mr. Peters: You too! Goodbye.

b.      Giving Comparison Between Two Products

A: Hello Sir, welcome to our store.
B: Thank you.
A: How can I help you, Sir?
B: Actually, I’m planning to buy an air conditioner, so could you please help me with that?
A: Sure, Sir. Could you please specify me the brand so that I can be more transparent with the details?
B: I am using Daikin AC these days but I’m not satisfied with the service.
A: You should try the Sharp air conditioner. It’s already in high demand.
B: What kind of service does it offer?
A: In Sharp air conditioner, you will get a two-year warranty. It also has five free services. The installation is free. The maintenance is also taken care by the company.
B: That’s perfect.
A: Sir, where do you want to install the air conditioner?
B: In the bedroom.
A: Sure.
B: Could you please tell me the price of this air conditioner and the payment method?
A: It will cost you around $150 including the service tax. And you can pay either by card or cash.
B: Perfect, I would like to pay by card.
A: Sure,Sir. Let’s complete the transaction
B: Okay.


c.       Giving /Asking Any Advice From Customers

ü  Things to remember about asking for and giving advice:
1. "Advise" is a verb.
Example:
"I advise you to learn English. You will undoubtedly need it in your higher studies"
2. "Advice" is a noun.
Example:
"My father gave me this piece of advice when I was young: never give up"
3. "Ought to" has nearly the same meaning as "should". The only difference is that "ought to " refers to a moral or external obligation but should is more of an advice.
Example:
"You ought to stop smoking."
"You should stop smoking."
4. "You'd better" is the short form of "you had better"
Example:
"You'd better see a doctor!" = "You had better see the doctor"

ü  Expressions
Asking for advice
§  I've got a bad toothache. What do you suggest?
§  What do you advise me to do?
§  What should I do?
Giving advice
§  If I were you, I would go to the dentist.
§  If you take my advice, you'll go to the dentist.
§  Have you thought about seeing a dentist.

ü  The Dialogue
Student : I'm terrible at English and I think I should do something about it. What do you advise me to do?
Teacher : I think you should try this website. It's a fantastic website for beginners.
Student : I've heard about it, but what do you think I should start with?
Teacher : You'd better start with the lessons.Then, try the exercises.


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